Help, I never received my ticket or wristband! Updated November 06, 2023 19:38 If you never received your wristbands, please bring your Front Gate Tickets order number along with a valid photo ID to the festival box office. Click here for box office information. Related articles Where is the box office? / What are the box office hours? Ticket and Wristband Policy I have a question about my tickets (contact Front Gate Tickets) Where can I buy tickets? (Ticket types available) I have a lost, damaged, or tightened wristband. Can I get a replacement?